MA DOT: Online Registration Cancellations Using an SSN
Customers processing a registration cancellation transaction online can now use their full social security number (SSN) to validate their identity.
The information customers can use to validate their identity now include any one of the following:
• Massachusetts license/permit number
• Massachusetts FID number
Previously, a Massachusetts license/permit number was required. This was a problem for customers who had moved out-of-state, no longer had a Massachusetts license/permit, and were unable to proceed with the transaction as a result.
This change will allow more customers to use massrmv.com to cancel their registrations, reducing the number of
customers that need to contact the RMV from out-of-state.
If you need assistance, please contact our office.