Registry of Motor Vehicles/Department of Transportation
Registry of Motor Vehicles (RMV) Services Unavailable Veterans Day Weekend
Final upgrade to new platform taking place; no motor vehicle inspections, service center or online transactions available November 9, 10, 11
BOSTON – The Massachusetts Department of Transportation (MassDOT) Registry of Motor Vehicles (RMV) is announcing that due to its final upgrade to new technology, ATLAS, no customer service transactions can be conducted starting at 6 p.m., Friday, November 8 and until 7 a.m., Tuesday, November 12. Only law enforcement partners will be able to access Registry information. In addition, inspection station locations will not be able to conduct motor vehicle inspections on November 9, 10, and 11.
“We appreciate the public’s patience, cooperation, and understanding as the RMV completes its transition to a new platform that will greatly enhance the quality and number of online vehicle transactions available to our customers,” explained the RMV’s Acting Registrar, Jamey Tesler. “This transition began with the introduction of new customer credentialing and licensing service in March 2018 and, as with any major organization-wide technology change, we expect an initial learning curve for our staff, business partners, and customers. We encourage all customers to skip the line and go online to take advantage of the many new service offerings that will be available at mass.gov/rmv beginning November 12.”
Registry customers are encouraged to plan for the shutdown of transactions between late in the day on November 8 and the start of business on November 12. Customers may go online prior to Veterans Day, getting vehicles due for November inspections into service stations prior to November 8, and, if in-person transactions are required, visiting Registry and AAA customer service locations as soon as possible or waiting until later in November.
The first release of ATLAS, the Registry’s new web-based system, was completed in
March 2018, and enabled the Commonwealth to issue a customer option of federally mandated REAL ID credentials. The second, and final, ATLAS release on November 12, 2019, pertains to vehicle services such as title and registration. ATLAS provides customers and business partners with new, modern, and more convenient ways to conduct business with the RMV.
With the new system, many new transactions will be available at mass.gov/RMV.
Customers can begin, and often complete, their transactions online, and are encouraged to go online first to get informed about required documents before they visit a customer service center.
To summarize the customer impacts from Friday, November 8 at 6:00 p.m. until Tuesday, November 12 at 7:00 a.m.:
No RMV services, including registration or licensing services, will be available at the RMV, AAA, auto dealerships, or at insurance companies.
No vehicle safety and emissions inspections will be conducted in Massachusetts.
No RMV internet transactions or phone service will be available.
No external interfaces for driver or vehicle services will be accessible.
Massachusetts Registry of Motor Vehicles Service Centers, transactions, and operations will reopen for business on Tuesday, November 12, at regularly scheduled times, following the observed Veterans Day federal and state holiday.
For more information, please visit mass.gov/rmv.
Replacement plates may be ordered from an RMV Service Center or over the phone (857-368-8000 or toll free 800-858-3926). The fee is $10 per plate. You will be issued a temporary plate permit to keep in the vehicle until the plate arrives. You may obtain an inspection with this permit, if needed. If both of your plates were lost or stolen, you must obtain a new set of plates (new plate/registration number) from an RMV branch.
Unfortunately, green plates cannot be replaced with the same number. You may exchange them for two new red ones (new plate/registration number) for no fee by visiting an RMV Service Center with a signed and stamped Application to Swap Plates (RMV-3 Form) (provided by your insurance agent).
The RMV is NOT recalling green license plates. By state law, Massachusetts license plates must be readable from 60 feet away. Any green or red passenger plate, which has lost its reflective coating or paint, must be replaced. You can be cited by law enforcement for this violation. Also, your vehicle will be ineligible to pass the yearly required state safety inspection.
The RMV encourages vehicle owners to swap illegible plates for a set of red plates at no fee. Faded and illegible plates can be swapped at any of the RMV’s Full Service Centers.
Massachusetts Department of Transportation (MassDOT) and the Registry of Motor Vehicles (RMV) have launched a partner program with statewide Councils on Aging (COA): RMV Near Me. This program provides additional service locations at which senior citizens can receive assistance processing routine Registry transactions online.
To date, more than 50 Councils on Aging (listed below) are participating in the program. COA staff were trained by RMV staff and are now able to assist residents with conducting online transactions as well as help to locate important RMV forms, documents and resources online.
Participating Councils on Aging: Adams, Amesbury, Athol, Bellingham, Blackstone, Blandford, Brewster, Brimfield, Brockton, Clinton, Chester, Dartmouth, East Longmeadow, Easthampton, Erving, Framingham, Franklin, Gardner, Gloucester, Granby, Great Barrington, Halifax, Holden, Huntington, Lawrence, Littleton, Longmeadow, Merrimac, Methuen, Middlefield, Middleton, Millbury, Monson, New Bedford, Newton, Nahant, Peabody, Pembroke, Pittsfield, Plymouth, Rowley, Russell, Scituate, Sharon, Sheffield, Spencer, Wakefield, Wales, West Boylston, Westford, Westwood, Wilmington, Winchendon, and Woburn.
See the full announcement at the RMV website:
The Registry of Motor Vehicles has launched a new web page for veterans. You will find information about special services and privileges that are available under state law. The page also provides necessary documents to assist veterans in completing RMV transactions.
Since phone wait times have skyrocketed again, the RMV suggests their Customer Assistance Bureau‘s Problem Resolution line may be a solid option. The number is 857.368.8080.
For 1st time, all #MA Regional Transit Schedules now on @googlemaps
The RMV no longer sends license renewal reminders
New Registration Law for Individuals
- The applicant’s driver’s license number; OR
- The applicant’s Massachusetts Identification Card number, issued to the applicant under M.G.L. c. 90, Section 8E; OR
- The applicant’s Social Security Number (SSN); OR
- Other proof of legal Massachusetts residency
In July 2012 The Division of Insurance produced a document to answer Frequently Asked Questions About At-Fault Accident Surcharges for Personal Automobile Insuarnce Policies.
Check out the website for the Department of Transportation
The Mass DOT is always adding new upgrades to the website. You can now cancel your license plates online and print out a plate return receipt at home.
We will be updating this page with new registry information. Contact Us with questions you want us to answer.
Electric Vehicle plates have been distributed to all RMV branches. Electric Vehicle plates are available in all branches for passenger vehicles and commercial vehicles that are either electric powered or are hybrids.
There is no special plate fee; standard passenger or commercial registration fees will apply. Electric Vehicle plates will not be available as vanity or reserve plates.
From the Registry of Motor Vehicles:
A stopper will prevent customers with an “X” number for a primary or secondary license number from processing a registration renewal or ordering special plates through the following services:
- New Registrations
- Registration Transfers
- Plate Swaps
For a complete list of acceptable documents please see the Acceptable Forms of Identification section in the Drivers Manual located on the RMV website Here
The RMV previously announced that the Class D and M license reinstatement policy has changed. Previously, a customer was required to take and pass a new learner’s permit exam and road test for all suspensions of one year or more. This has been changed to apply only to suspensions of two years or more. To reinstate a Class D or M license that was suspended for two years or more, a customer will be required to take and pass a new learner’s permit exam and road test. Note: Commercial Driver License and Junior Operator License reinstatements are not affected by this change.